“The only thing worse than training employees and losing them is to not train them and keep them.”
To be part of a continuously improving organization, you must also continuously improve.
As you probably know, I place a very high value on training. It’s been hammered into me throughout my life, whether as a student, athlete, Soldier or Engineer Officer. A lot of time, money and effort has been spent preparing, planning and executing training.
But, as necessary as training is, I think there is something even more important.
Yes, I said that.
At MCFA, we have Tuesday sessions known as “MCFA University.” We discuss project management, seller-doer approaches, project highlights, technical skill sets, and more. It’s been very effective at helping us share our knowledge and culture with the team.
We’re training our staff, but that’s not enough.
As Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” I believe when you remind them with different voices (both inside and outside your organization), the same lessons might hit differently.
This is particularly true if someone with a different style or experience comes in to “do the reminding.” When someone can explain what others are doing and having success with, that’s powerful.
It’s common for leaders to feel like they express something important, and it just goes through team members’ ears. Or you feel like you say something 20 times, and people swear they might have heard it once.
But when team members hear it multiple times, from various sources and perspectives, in a meeting, on the job site, etc…
… that’s where I find it starts to stick.
Needing reminders isn’t a weakness. We all need reminders, and we shouldn’t be afraid to remind or be reminded.
Heck, I know how to respond to an email. But if my assistant, Lisa, wasn’t there to remind me about critical responses…well, let’s not think about it.
Teach your team. But, remember, they need to be reminded more than they need to be taught. What reminders do you or your staff need?
BJ Kraemer, President